Workshop Notes

The Truth And Nothing But The Truth...
About People!

#1 Fear…….Rejection
#1 Need……Acceptance

• To manage people effectively, you must do it in a way that protects or enhances their self-esteem.

• Everybody approaches every situation with at least some concern about "what's in it for me?"

• Everybody prefers to talk about things that are important to them personally.

• People hear and incorporate only what they understand.

• People like, trust and believe those who like them.

• Everybody wears a social mask. You must look beyond the mask to see the real person.

-Dr. Phil McGraw